Customer Service Advisor – Case Management in Colchester

Go Further with Foundever™

Are you ready to move your career forward? At Foundever™, you will find our Customer Service Advisor, contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Job responsibilities:

As a Customer Service Advisor here in Colchester, you will be dealing with a range of contact from our client’s customers. This will be primarily dealing with client’s cases and making outbound phone calls, but can also include a range of other contact methods.

You will also be:

• Taking ownership and managing cases by engaging across our client’s platform.
• Tailoring the customer journey and ensure they receive the correct information.
• Building positive relationships with customers that encourage, motivate and build trust by demonstrating empathy and compassion.
• Handling sensitive and challenging situations with all clients in a positive way.
• Making decisions by examining the available facts and giving explanations to clients as required.
• Working effectively with colleagues across the service.

What we need from you

• Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
• Empathy: the ability to understand and relate to the customer’s perspective.
• Patience: the ability to remain calm and composed.
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
• Advantageous: Knowledge of customer service advisor best practices and call centre technology.

What we offer you in return

• Salary £24,500, paid monthly
• The role will mature into a hybrid working module.
• Full time Customer Service Advisor contracts
• Industry Leading development opportunities – 80% of our Team manager and above positions are hired internally
• Weekly coaching and engagement with your manager and team
• Lifestyle Benefits programme for all Customer Service Advisors – featuring thousands of discounts on brands such as: Pure gym, Samsung, EE Mobile, BT Broadband, HelloFresh, Virgin Media

What are you waiting for?  Create your best moments at Foundever.

As part of your Customer Service Advisor application process you will be asked to complete an online assessment which will examine your behaviours and attributes. This will also give you a chance to learn more about us.

Creativity, Commitment, Connection at Foundever Group®

Data Notice

Foundever Group® is an equal opportunity employer. We value our diversity and we’re committed to making Foundever™ a truly inclusive place to work. We recognise and embrace that Customer Service Advisors work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

As a Customer Service Advisor, if you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your Customer Service Advisor application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.