Customer Service Advisor

Our Client based close to Shepherds Bush is looking for someone to cover holiday in July.
There are a lot of opportunities coming up here so if you do well you may very well get something more.

Daily duties will include:
To provide a prompt and courteous e-mail based service to customers.
To respond and assist members of the public making general and specific enquiries by email, providing factual information or assistance or by putting them in touch with the appropriate staff as required, ensuring the highest levels of customer care are provided and maintained.
Filing and keep up to date the enquiries logbook and maintain relevant information including collating, inputting information that will help troubleshoot.
Follow up Help Desk actions to ensure completion of tasks to the client’s complete satisfaction.
Escalating any complaints or work requests to the appropriate management.

Ability to use IT systems including Word, Excel etc. Experience working on Salesforce is a plus.

We are an equal Opportunities Employer. If you have not been contacted within 7 working days your application may have been unsuccessful and we wish you luck with your search for employment.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.