Customer Service Advisor

Salary: £26,000 per year

Our client is a leading Orthopaedic Footwear Manufacturer and supplier of Orthotic Products, based in Northampton.

We are looking to recruit a Customer Services Advisor to join our busy team, dealing with all aspects of Customer Service.

Hours are Monday to Friday pm.

The successful candidate would need to get to grips with the complex information regarding the process of footwear manufacture, as well as our extensive stock orthotics catalogue, whilst providing the ultimate in customer service.

This is not your usual “sitting in the office” customer services role, as you will be the linchpin between our customer and our factory; processing and chasing orders, dealing with queries, and generally keeping things moving so that our customers get their footwear and other custom made items on time.

Previous experience of footwear manufacturing would be an advantage but not essential as full training will be given. You need to have an excellent telephone manner and be computer literate as we have a number of IT systems that you will need to learn.

Most importantly, we are looking for someone energetic and motivated, who wants to get their teeth into a role, and learn all aspects of this growing business, with a “hands-on/can-do” attitude. This is an excellent opportunity to join a family business at an exciting stage in our development, and the chance to really make a role your own.

This role will be involving a lot of order processing involving codes and technical terms. Other duties involve answering the telephone, customer service and administration. 

Fox Resourcing is acting as an Employment Agency in relation to this vacancy.

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