Customer Service Advisor

Customer Service Advisor Temporary

Salary – circa £26,000per annum
Location – Newark
Hours – 40 hours flexible between 8am 9pm, Monday – Friday
Training – You will receive 3 full weeks training, Monday Friday, 8am 6pm
Start Date: TBC

Job Description

This is an exciting role that will involve joining our continuously expanding customer service team in Newark. You will be the first point of contact for our customers and will be an integral part of transforming our clients vision of providing world class customer service to their customers within all aspects of your role.

Objectives of the role

The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.

The key areas of responsibility for the Customer Service Advisor include:

Provide outstanding Telephonic Support to the Customer by making use of set processes and procedures.

To ensure that customer queries or complaints are acknowledged, recorded and resolved promptly and effectively. Additionally, ensuring that customer details are captured accurately.

Escalate all relevant queries to the relevant role players.

To ensure that responses to calls are in compliance with Call Centre Measurement Criteria and adhere to all regulatory, fair trading and competition practices. In addition, the consultant is required to comply with all Health, Safety and Security policies.

To develop and maintain effective working relationships with co-workers. Additionally, accepting responsibility for personal development and performance improvement.

Consultant is required to be knowledgeable about all products and services and promote appropriate products on offer to the customer.

Personal competencies

We are looking for a confident communicator who can articulate concise information about our clients products and services. You will be a team player engaging in a knowledge sharing approach to your duties to add to our clients continuous improvement culture and move towards a first query resolution.

We are interested in applicants who demonstrate previous experience of working within a Telecommunications environment ideally with at least 1 year customer service experience or face to face retail experience is essential

Required abilities

Verbal and written communication skills are essential
Listening skills are essential.
Analytical problem solving skills are essential.
Computer literacy skills are essential.
Customer relations skills are essential.
Organizational skills are essential.
Customer service skills are essential
Data entry skills are essential.