Custodian / Customer Service Advisor

Customer Service Advisor job in Caerphilly

Custodian Job in Caerphilly

My client are appointed guardians of a variety of Monuments across Wales area.
They are looking to appoint customer service custodians to work in designated historical areas, providing excellent customer service to site visitors and tourists.

We are currently recruiting for custodians for Caerphilly Castle and Castell Coch.
The roles are part time varying between 8 hours and 21h as a minimum

Caerphilly Castle -we are looking for 3 part time custodians for 16 hours and 8 hours/week respectively. This is a minimum amount and due to busy summer season the roles might offer overtime hours.
The annual salary of is £26,000
Overtime will be available paid at time and a half and double on weekends.

Most monuments are open seven days a week and you will be expected to work on weekends and bank holidays. Working patterns will be on a rota basis and you could be asked to work any five days out of seven.

My client has a statutory responsibility both to conserve and promote public access to the sites in its care and is, furthermore, committed to making the sites enjoyable, relevant and stimulating places to visit.

Custodians have a vital role to play in achieving this commitment, by maintaining high standards of customer service excellence and community engagement, ensuring that the site operates efficiently and safely.

Key Activities

Working as part of a team, led by a Head Custodian, or, at smaller sites a Lead Custodian, with the support of a Regional Manager. The custodian undertakes a range of practical duties to welcome and assist visitors, maintain high standards of presentation and safety and sell admission tickets, souvenirs and publications to the public. Custodians will be expected to undertake the following duties:-

* Providing a warm and courteous welcome, identifying visitors’ needs and seeking to assist them in enjoying their visit.

* Responding effectively to visitor queries about the site, its history, facilities, additional services

* Taking action so that the site is safe, presentable and accessible for visitors, participating in daily site checks.

Selling tickets and souvenir shop items( this will require access to the till and cash handling)

* Supporting the planning and delivery of local promotional activity and events. Working with colleagues to support special events and activities with the objective of increasing visitors, dwell time, spend, satisfaction and learning outcomes.

This is a temporary seasonal role and the last day will be 31st of October.

We are looking for people to start asap.

The role is subject to Disclosure Scotland and the costs will be covered by employer.
If you have got interest in history or would like to learn more about local history and local historical establishments and can demonstrate excellent customer service and communication skills this role might be for you.
Please apply with updated CV.

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