Customer Service Advisor
Full job description
J Mccreedy Recruitment
Salary: £26,000 per year
An exciting opportunity has arisen to join this prestigious organisation as a Customer Service Advisor. Within this role, you will act as a first point of contact for clients. Utilising bespoke tools, you will provide exceptional customer service to assist clients in logging support requests, resolving faults as efficiently and effectively as possible and signposting them to other areas of the business.
Key Responsibilities
* First point of customer service contact for incoming calls
* Handle customer enquiries via phone, email, portals
* Contribute to delivering agreed Service Levels for all incoming contact
* Diagnose and resolve faults on first contact (Full training will be provided)
* Escalate service requests that cannot be resolved to the appropriate teams
* Escalate calls, where required ensuring that agreed escalation and Customer Service processes are adhered to
* Communicate internally with a number of in-house teams to ensure every client receives excellent levels of service and accurate information
* Maintain the highest levels of client satisfaction through various interactions
* Collaborate effectively within a team environment
* Any other tasks, relevant to the role, relating to delivering an exceptional Customer Service experience for our clients
Person Specification
* Experience in a client-focused customer service environment
* Basic IT skills e.g. excel and word packages
* Initiative to read and follow Decision Support Tool & Knowledge Base to troubleshoot Hardware/Printer/PC/Network related faults
* Good time management
* Excellent organisational skills & ability to multi task
* Ability to work under pressure and to tight deadlines
* Excellent oral and written communication skills
* Excellent telephone manner
* Able to work in a team as well as independently
To apply for this job please visit definitejobs.co.uk.