Customer Service Executive

Salary: £26,000 per year

Customer Services Executive

Our client are an established local business, specialising in online retail, based in Stevenage with a small friendly team of colleagues.

37.5 hours Monday to Friday (no weekends) – working hours between 09.00 – 18.00 (will be 3 in team, so will work a rota system) 

starting salary of £26,000per year.25

DUTIES:

• To promptly answer telephone calls and email and online chat.
• Respond to a variety of requests from the customer from taking orders, giving product advice to tracking parcels.
• Maintain customer satisfaction levels in accordance with policy.
• General administration duties in line with customer service.
• Occasional general administration project work.

SKILLS: We invite applications from experienced customer service advisers. The most important requirement is a passion to provide excellent customer service to our customers. Full product and system training will be given.

Desirable skills are experience of MS Office, web based systems, telephone work in an office based environment, and excellent multi task and communication skills.

If you’re looking for a new opportunity and have the skills set which the client is looking for, apply with your current and up to date CV and we will get in touch for a confidential chat.

Please note Essential Results is acting as an employment agency & business. Essential Results Ltd is an independently owned recruitment agency specialising in both temporary and permanent recruitment for our Technical / Engineering / Industrial Clients. We are experienced recruiters with extensive local and business knowledge. We are committed to finding our candidates the right job.

Essential Results Limited – Placing People First