Customer Onboarding Specialist – Commercial Solutions

Salary: £27.47 per hour

Title: Onboarding Specialist – Commercial Solutions

Division: Professional

Contract Position based at: Here East, London

Rate: up to £27.47 per hour LTD rate (which equals up to £18.04/hour PAYE rate)

Position Description:

Opportunity for a passionate, solution-oriented individual with a broad background; who is motivated to deliver a customer focused experience in this newly created role. The position will have a broad and interesting remit with potential for growth and exposure.

Key responsibilities are as follows:

Customer Account Management:

Implement and oversee customer onboarding process.
Creation of customer accounts including the provision of key information to support account set up.
Support account activation in Fleet Marketplace.
Maintain live accounts on Telematics and Microsoft Dynamics CRM application.
Undertake regular validation checks of live accounts to verify status.
Conduct account and driver authorisations for internal fleets.
Action customer account and vehicle deactivation as required in Fleet Marketplace.
Support Multi Make customer account agreements and support hardware ordering process.
Validate signed customer agreements and ensure details are recorded correctly on Microsoft Dynamics CRM application.
Management of customer agreements and documentation through Document Management System integration to Microsoft Dynamics CRM.
Ensure product catalogue is up to date and represents current products and pricing available for Europe.
Implement Telematics Essentials onboarding and customer upgrade path.
Command Centre Support:

Assist with monthly customer invoice cycle and SLA adjustments.
Support customer vehicle onboarding as required.
Support vehicle validation checks as required.
Quality:

Review customer feedback for continuous improvement opportunities
Liaise with the business integration teams for ecosystem changes and create / update quality policies and procedures.
Produce KPI metrics and reporting on, customers, account status, case management
Support Operations team as required in delivering overall business priorities
Skills Required:

Ability to handle multiple tasks and manage deadlines
Strong interpersonal skills.
Highly effective communicator with ability to build relationships with internal and external customers.
Detail oriented, able to process and organise input from many sources.
Self-motivated professional with capability to deliver and support the ongoing customer relationship
Ability to think creatively and operate in a dynamic, white space environment with a dispersed global team.
Experience of CRM systems, preferably MS Dynamics
Proficient in MS Office especially Excel
Excellent written and verbal communication skills with the ability to present to senior management.
Strong drive for results and track record in meeting targets.
Self-starter capable of operating independently and adapting to dynamic needs.
Flexible with a positive, can-do attitude and willing to support broader business needs as required
Creativity and willingness to work in an environment where business rules and processes need to be created
Experience Preferred:

Automotive industry, customer facing role, connected vehicle applications
Education Required:

Ideally educated to Degree Level
Additional Information:

** THIS POSITION IS CONFIRMED INSIDE IR35 **

** Hybrid working available** 

APPLY TODAY! Interested in the above role? Please apply

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.