Customer Experience Manager
Full job description
Aylin White Executive Search
Salary: £38,400 – £42,000 per year
One of the top property consultancies on the planet is recruiting on a 90acre agricultural site for an experienced Customer Experience Manager to help with organising & leading events while creating a memory that the customer will not forget.
As an experienced Customer Experience Manager you will be responsible for:
* Manages all Front of House Services including FM Helpdesk to ensure the highest possible service at all times.
* Develop or advise in development of resources and materials needed to facilitate change management associated with all in scope customer services programs.
* Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
* Co-ordinates staffing rotas to ensure best use of resources at all times.
* Demonstrates the Host values of leadership and great customer service, reflecting a warm, friendly professional greeting to all.
* Coaches the team through training and developmental sessions, on topic such as great customer service, handling difficult situations, attention to detail etc.
* Constantly evaluating the service, technology and environment against trends in the wider marketplace, suggesting innovative ways of working and managing change projects.
* Researches, gathers and complies data and information for monthly and other reporting purposes. Updates and maintains files and records when required to do so.
* Supports building tours, new employee orientations, and provides information and guidance to employees on building service.
* Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Qualification and Skills:
* A minimum of 5 years’ experience of people management.
* A minimum of 5 year of related experience (e.g. Front Desk, Concierge, Hospitality, Room Management or Customer Services roles) is essential.
* Excellent writing and verbal communication skills
* Excellent relationship building skills.
* Embody the hospitality culture of Host service model.
To apply for this job please visit definitejobs.co.uk.