Customer Experience Administrator

Salary: £27,600 – £31,200 per year

Customer Experience Administrator (Remote)

Real Estate / Property / Regeneration sector

Home Based / Remote Working (with easy access to Nottingham or Derby for meetings)

Salary: From £27,600 – £31,200(depending on experience)

INTRO

Unique opportunity to join an innovative company who are in the House building / Regeneration sector. A company who really care about People and our Planet!

This is a brand new role, created to ensure that Home-buyers receive the best possible customer experience…

You will support home-buyers with the continuous enhancement of their customer journey, and by providing care from the point of their home purchase to the end of their defects (“snagging”) period. You will also engage and manage relationships with contractors to ensure customer issues are resolved efficiently.

The role will be home-based with face-to-face weekly meetings in either Derby or Nottingham – so you should live in or around the areas.

CANDIDATE PROFILE

• Positivity

• Strong interpersonal skills, customer empathy and determination to fully resolve issues
• Good knowledge of Microsoft packages (Word and Excel)
• Ability to learn new systems and technologies
• Exceptional communication skills – you must excel in building relationships with people
• A drive to provide the highest standard of customer services
• Excellent and enthusiastic with creative problem solving skills
• Flexible and adaptable
• The ability to plan and prioritise own workload on several projects at once
• Ability to work autonomously and as part of a team
• Any knowledge / experience of housing / house building / property would be beneficial … but not essential as all training will be provided in terms of all sector-based / technical aspects of the role.

KEY DUTIES

• Supporting the continuous improvement of the customer journey
• Resolving customer issues
• Reporting – providing defects reports to clients as required
• Assist in esnuring that propertys have the benchmark standard of finish for each development.
• Ensurie that customer defects are reported within set KPI’s using the defects reporting process an
• Coordination between the contractor aftercare teams and customers, to help ensure defects are dealt with and closed out in a timely and professional manner
• Organising external contractors where necessary
• Assisting with the set up and day to management of Estate Management
• Helping to manage the Estate Management company
• Oversee the Estate Management checklist and ensure relevant building assessments and inspections have taken place within the correct timeframes.
• Oversee the management of void properties, via the Estate Management company