Customer Experience Strategist

Salary: £60,000 – £108,000 per year

The Role

We are looking for an entrepreneurial agency or client-side marketer looking for the next step in their career to join our growing team of marketing strategy specialists. You will be part of a diverse team dedicated to providing insight, analysis and strategic vision as well as activation of strategic planning across channels.

You will need experience in developing and delivering contact and content strategies, building cross-channel customer journeys and translating great actionable insights into creative briefs. You will have an innate interest in the data that underpins your strategies and must be naturally curious in the new channels and routes to market to keep our client recommendations at the forefront of industry best practice. Your ability to tell a story will be important to capture the imagination of the client will be as important as understanding the analysis that your strategy is based on.

If you’re someone who likes innovation, we need an energetic self-starter who can quickly build relationships, who can get to the core of the clients’ challenges and deliver insightful, data-led marketing strategies focused on business goals, activated through integrated campaign planning.

Merkle have great relationships with our client base which is founded in the trust of providing deep expertise. The environment is fast-paced and challenging, but also a lot of fun. You will be working in a vibrant team of like-minded professionals with a variety of skills, providing a place to learn and grow your expertise and the opportunity to specialize in an area of your choosing.

A few of the benefits

Whether it’s the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too

* Career development through Merkle University and other tools; with access to courses, textbooks and mentorship

* Private Medical Insurance, Company Pension, life insurance and other corporate benefits

* A selection of other benefits including ability to buy additional holiday, season ticket loan and 2 volunteer days

Diversity, Equity & Inclusion

At Merkle, a dentsu company, we believe that creating diverse and balanced teams is not just a moral imperative, it is a business imperative. To help our clients reach millions of different people every day, we need our people to reflect the society that we represent.

We aim to create an inclusive culture where all talent thrives, and we champion meaningful progress in diversity, equity and inclusion (DEI) for our people, clients and partners.

DEI is firmly embedded into our shared values – the 8 Ways to Never Before – and our Leadership Framework, which applies to all of our people. And our Global DEI Principles reflect our pledge to be an organisation that promotes wellbeing and inclusivity for everyone – regardless of ethnicity, race, sexual orientation, gender (incl. gender identity and gender expression), age, neurodiversity or physical ability.

We are proud of what makes us different and encourage applicants from all different backgrounds to apply to join us. We are always happy to discuss all flexible and agile approached to working and should you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.