Customer Experience Advisor

Battle/Sittingbourne – hybrid working available

Are you ready to deliver an excellent customer experience through digital and telephone contact channels?

We are looking for a Customer Experience Advisor to join our award-winning contact centre with a fantastic reputation for friendly and helpful customer service.

You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using your own initiative and have the ability to update systems and follow processes.

What you’ll have:

• Great customer service skills
• A ‘can-do, solution-focused’ attitude
• Strong people and communication skills
• An understanding of contact centre technology
• Ability to work closely with colleagues in all departments

We’d prefer you to have experience of working in a Customer Contact Centre. We are available for customers from 08.00am – 5pm (Mon –Fri) and need you to be available to work flexibly within these hours.

You’ll be based at our office in Battle/Sittingbourne with the option for working in a hybrid way when appropriate and as agreed with your manager.

Closing date: 7th January 2024 at 23.59pm.

About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What’s in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.