Customer Advisor (Relief / Casual)

Customer Advisor (Relief/Casual) Ref: C411
Based in Newport city centre, Casual Work when required £26,000 per year

Are you Customer focused and committed to providing a first class service?

What does the company do?

Charter provides homes for people. Well maintained homes which people can live in at rents which are affordable to them. Charter cares about the things which are important in the lives of its tenants and want to make sure their communities are safe and attractive places to live.

What’s the role entail?

The customer service team is made up of 10 advisors who take around 8000 calls a month across all of the Seren Group members. These include customers calling to pay their rent, update their household information or looking to rent a home from us. The team also schedule repairs for our tenants, manage the diaries of our in house team of engineers as well as responding to enquiries from our social media sites and the Charter website.

Being part of our relief bank will allow you to earn good money, develop your skills and knowledge, while still doing what else you need to do in your busy week. You’ll tell us when your available, and we will let you know when you’re needed, usually with a weeks notice, but sometimes on the day. We will look for people who are available to work from 8.30am -5.00pm with at least 3 days availability a week, with the flexibility to be called upon at short notice.

What’s in it for me?

The relief bank offers genuine flexibility. It is an exciting and varied role, and an excellent way to learn our business. We believe in growing our own talent, so it truly is a springboard into a career with us at Charter.

National Minimum wage is payable for the initial two week training period.

For further information and an application pack, please apply.