Customer Care Coordinator

Salary: £30,000 – £37,200 per year

A reputable House Builder are looking for a Customer Care Co-ordinator to join their established office team based in East London. This is a fixed term contract role for 13 months however, there is every possibility of being offered a permanent role should one become available as this is a growing department.

You’ll be responsible for coordinating repair works in customers’ homes, involving the identification of the issue, scheduling of works and communications with the customers, contractors, and wider Customer Care team throughout the 2-year warranty period in accordance with the commitments to exceptional service.

Suitable applicants will have new homes customer care experience or have worked in a similar role, scheduling, coordinating and prioritising appointments for field based Operative. Strong communication skills are essential coupled with a keen eye for detail and the ability to work on multiple cases at any one time. A solid knowledge of Microsoft Word, Excel, Outlook and working with in-house databases is essential.

The hours are Monday to Friday, 9.00am – 5.30pm, with the option to work from home Monday and Friday after training has been completed. A degree of flexibility will, however, be required to meet the needs of the business.