Arabic Speaking Customer Support Advisor

The Company

Our client are the fastest growing company in the edtech sector. Their innovative product is already used by 2 million people across the world and 1 in 5 secondary schools in the UK. They are looking to expand their team in London with passionate and driven graduates in order to take the business to the next level.

The Role

Based in the brand new central London office, you will be working Sunday to Thursday in line with the Middle East school week. Your main priorities will be ensuring excellent customer success with the company’s education technology platform. This is an amazing opportunity to join a business still in the early stages of growth, yet has built a dazzling reputation in the industry.

Key Responsibilities

* First line customer support (multi-channels) via email and telephone
* Supporting the on-boarding process for new customers
* Post sales follow up with clients
* Marketing merchandise distribution
* Communicating with clients in a timely manner
* Ensuring data is received on time, is accurate and in the correct format
* Correcting data where needed
* Communicating with school data managers and IT network managers

So, What Are We Looking For?

* A graduate with a 2.2 or above in a relevant degree
* An excellent communicator, both written and verbal, who can speak Arabic fluently
* A highly organised and efficient person, who is good at multi-tasking
* Someone who is IT literate and has good documentation skills