Customer Service Advisor Part Time
Full job description
GM8 Group Ltd
Salary: £26,000 per year
Part Time Customer Service Advisor
Key Benefits:
- Profit share bonus scheme
- 25 days holiday a year plus bank holidays
- On-site parking
- Retail discounts programme
- Tech benefits scheme
- Tax free childcare scheme
- Gym discounts programme
- Reward and recognition scheme
- Cycle to work scheme
- Car leasing and maintenance scheme
- Wellness programmes for health and finance
The GM8 Group Ltd is a family owned company and runs several ecommerce websites and operates on several marketplaces, selling a wide range of environmentally friendly, sustainable and eco products for inside and outside the home. As a business we are trying to help our customers reduce their impact on the environment.
We are looking for a Customer Service Advisor to join our growing team. The purpose of the role is to assist with customer services for the GM8 Group, processing website and marketplace orders, responding to customer queries via email and phone, taking orders and payments over the phone and keeping all records up to date and accurate.
Key Responsibilities:
Answer incoming phone calls in a timely and professional manner, responding and resolving any actions as necessary
Answer customer service enquiries via Zendesk ticketing system or directly via email
Take customer orders and payments over the phone
Dealing with customer queries and processing customer refunds
Liaise with couriers with regards to returns and exchanges
Process orders via BrightPearl, our stock management system, by identifying what orders need to go out and liaise with warehouse and marketing team to keep a steady flow of orders being handled.
Keep Brightpearl order records up to date ensuring full company visibility
Process dropship purchase orders
Be the initial representative for customers who collect orders from the office
Assist with other ad-hoc requests from the wider teams when they arise including marketing, finance, and operations
Maintain a professional, efficient, and friendly service to customers to deliver leading customer service
Skills & Experience:
A knowledge of gardening and garden equipment would be an advantage
Excellent written and verbal communication skills
Excellent listening skills
Strong organisational skills with the ability to prioritise a busy workload
Computer literate and knowledge of CRM systems
Be friendly, tactful, polite, and professional always
Positive, proactive, and quick-thinking attitude
Problem solving skills
Must work well independently and as part of a team
Experience in customer service role with an online retailer would be advantageous
Fluent in German, French or Italian or Spanish an advantage but not essential
This role offers a unique and exciting opportunity for the right candidate to help shape the business at a critical point in its growth, playing a vital role within a small team and across multiple departments.
Applicants should also provide a covering letter summarising your key strengths, what unique value you can bring to the role and what experience you have that is most relevant to the position.
Hours of work: 12:30pm to 5:30pm Monday to Friday
Salary: £26,000per year
Job Location: 54 Wilbury Way, Hitchin, SG4 0TP
To apply for this job please visit definitejobs.co.uk.