Customer Account Manager

Salary: £27,600 – £30,000 per year

As a Customer Account Manager, you will be joining an established, pro-active and enthusiastic team to ensure that quality, cost and delivery are continually improved on several key customer accounts.

CUSTOMER ACCOUNT MANAGER
STOKE ON TRENT
FULL TIME
PERMANENT
£23-£25K DOE

THE ROLE

* Building and maintaining strong relationships with existing B2B customers, conducting day-to-day commercial dealings in an appropriate manner

* Development of accounts to maximise profitable business opportunities including developing and executing Account Plans, demonstrating planned growth for relevant accounts

* Fiscal management of accounts – reporting on profitability (including analysis of planned vs. actual)

* Maintaining 12 month forecasts for sales

* Overseeing on time delivery performance of accounts (including reporting and analysis of planned vs. actual)

* Managing customer expectations within operational constraints, developing and agreeing operational processes which meet customer needs

* Overseeing accurate transfer of customer technical data, ensuring all relevant information for manufacture and/or purchasing of materials is made available to relevant operational departments in a timely manner

* Managing customer quality issues through use of the CRM system

* Arranging and attending monthly customer quality meetings and audits, maintaining minutes and monitoring actions

WHAT WE ARE LOOKING FOR

* Previous experience in a commercial customer service role with a demonstrated history of excellent interpersonal skills

* Highly computer-literate with a strong skillset in Microsoft Excel including the use of basic formulas and ability to extract and analyse data within spreadsheets

* Ability to plan, organise and manage projects within a pressurised environment

* Previous experience within the manufacturing industry is desirable but not essential

* A full clean driving licence would be preferred as this position will involve occasional visits to customer sites

Due to the expected high number of applicants for the Customer Account Manager role, we regret that it may not be possible to respond to all unsuccessful applications.