Contract Manager (Soft Services)

The Contract Manager (Soft Services) is responsible for managing delivery of Cleaning & Catering services across a portfolio of 160 sites. The postholder has responsibility for the profit and loss (“P&L”) of the contract and take responsibility for ensuring all services are fully delivered, meeting compliance requirements, contractual KPIs and operational budgets.

The postholder will lead cleaning managers, the catering team, and ultimately, front-line mobile and static cleaning staff in delivering the contract specification. The postholder is responsible for implementing safe procedures and driving performance. High levels of client management will be required as the role is the primary interface with key client representatives and their stakeholders.

Please note this post holder will be required to complete and pass local client security background checks in order to be considered for this role.

The position available will cover the Leeds/Wakefield area currently; this may be subject to change as the contract develops

Responsibility

Direct line management responsibility for:
Regional/Area Cleaning Manager(s)
Chefs
AdministrationQSHE & Compliance

Implement Health & Safety procedures and practices without exception
Actively build a zero accident culture through a culture of proactive safety management
Ensure service delivery in accordance within statutory, health & safety regulations and all prescribed recommendations and standards
Adhere to stated company policies and procedures and carry out all duties in a way which is consistent with and which promotes Interserve values
Develop and implement quality management processes for the contract (e.g. quality audits)Commercial

Full responsibility for delivering the contract P&L, including forecasting and budget setting
Identify and drive through efficiency savings e.g. reductions in overtime, absenteeism & sickness
Instigate new initiatives to reduce costs (consumables, equipment and disposables)
Manage the additional work and Contract Variation processes
Drive performance and productivity improvements to reduce costs to achieve year-on-year targets
Main interface with sub-contractors to ensure compliance, cost-effectiveness and service delivery
Ensure all staff adhere to company commercial processes at all timesService Delivery

Maintain and develop the relationship with the client
Lead change and drive performance of staff in accordance with Interserve values and targets
Ensure customer satisfaction by ensuring a consistent service across the area, and achieving the SLAs and targets within the contract
Define and manage projects (e.g. new service lines, integration of new areas)
Ensure contract communications are delivered effectively to ALL staff within area
Provide reports to the board/customer and other business areas as required

Knowledge/Expereince

Strong experience of managing cleaning and catering services to a diverse portfolio of sites
Understanding of productivity measures and driving performance
Experience in managing budgets and identifying cost-reduction initiatives
Strong understanding of Health & Safety requirements – desirable qualification e.g. IOSH Managing Safely
Understanding of employment law, policies and systems such as H&S, QA, environmental and corporate while complying with current and appropriate legislation and standards
Highly IT literate in MS Office and systems management software
Full clean driving licence

Our advertisements use post-qualification experience/salary levels as a guide. However, we will consider applications from any candidates who are able to demonstrate the skills necessary to carry out the role.

We welcome applications from candidates of all ages.
Candidates must be eligible to live and work in the UK.