Contact Centre Agent

Salary: £26,000 per year

Revolution Resourcing is searching for Contact Centre Agents in Haywards Heath

Our client, due to continued growth are recruiting heavily and are searching for 10+ Contact Centre Agents to assist with the busy workload

Salary / Days / Hours / Training / WFH

* starting salary of £26,000unless you have previous experience

* Monday – Friday (NO WEEKENDS!)

* 08:30 – 17:00

* All training on-site

* Once you’re comfortable, this can be full time in the office, work from home (WFH) OR a hybrid role

Duties

* Manage and investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion via telephone and email

* Contacting policyholders by telephone and email working to agreed SLAs and objectives

* Handle all complaints effectively and efficiently, adhering to the organisation’s policy

* Maintain positive relationships with all business employees and departments

* Update and revise customers’ policy details, making any necessary adjustments and cancellations

* Investigate, through to a conclusion, policies where quote manipulation is suspected prior to the inception of the policy

* Administer and process incoming post and emails, with scanning of relevant documents

* Identify matches that don’t require further investigation and ensure closure is actioned

* Ensure all work is carried out to a high level of accuracy

Interested or want to find out more?

Apply or call.