Emergency Contact Centre Advisor

Emergency Contact Centre Advisor
Eastbourne

£26,000 per year
Temporary
If you are an energetic, caring and independent person with a great outlook on customer service, this job could be for you. You would be contributing to the provision of the highest quality and telephone response services for all customers and communities served by our client.

Job Role

* Providing the highest possible standard of customer care and support at all times whilst providing the priority to the safety and security of service users
* Liaising with social workers, members of primary care team, emergency services and sheltered housing teams to ensure that all services our client provides are coordinated with the care and support that is provided to service users by other parties.
* Quickly evaluate the needs of callers and providing advice where appropriate
* Recording all incidents and events

Requirements

* English GCSE Level at Grade C or above and numerate and literate
* Flexible approach and able to respond calmly and effectively in emergency situations
* Friendly and reassuring telephone manner, good communication and customer service skills
* Quick learner and team worker
* Able to work shifts Monday, Tuesday, Wednesday and Friday between 16:30-22:00

Disclaimer: Only those applicants who meet the above criteria will be contacted for interview