Complaints Administrator – Remote Working

Salary: £30,000 per year

Complaints Administrator – 6 month contract
HQ Mansfield, Nottingham – Fully remote working
£25,000

Overview for the Complaints Administrator:

Our client is looking for a Complaints Administrator to support complaint entries to align with global policy for a customer centric focus at all times. This role is specifically to facilitate the prompt processing of complaints.

Main Duties and Responsibilities for the Complaints Administrator:

* Administer any complaints for reactive service orders following strict global policy

* Support answering and directing queries in relation to progressing ongoing complaints

* Support targeted administrative tasks

* Communication via emails or telephone as required, driving efficiency throughout the complaint process

* Creating weekly/monthly reports to share with the wider team

* Maintain compliance to all quality requirements.

Personal Requirements for the Complaints Administrator:

* Good working knowledge of Microsoft Office products

* Experience processing information and following a set procedure

* SAP knowledge desirable

* Self-motivated and able to work flexibly to meet set deadlines

* Exceptional attention to detail is essential

* Excellent time management and prioritisation skills

* High levels of enthusiasm and a willingness to learn

* Previous knowledge and experience in a similar role

Please note that due to a high volume of applications across all our adverts unfortunately we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs (not including weekends of course) please assume you have been unsuccessful.