Complaint Team Leader

Salary: £18 – £19.2 per hour

Key Information

• A North West based company are actively recruiting due to a cover Complaints Team Leader role
• Widely regarded for its expertise in regeneration
• This company offer maintenance solutions to local tenants that rent properties through the council – this company will complete all the maintenance of the properties or deal with a problem a tenant has
• This company are massively growing at the moment with more and more work coming through
• This is a temporary opportunity to start as soon as possible
• You will be immediately available and looking to secure a permanent opportunity in the near future

The Role

• Managing a team of 10 complaints staff
• Resilient and used to working in a pressurised environment
• Flexibility to shift over to assist with other work as needed (voids scheduling)
• The role involves being the first point of contact for staff support and also when speaking with the tenants
• Ensuring complaints are dealt with in the agreed timescale with the aim of improving the customer service experience
• Producing weekly and monthly reports – carrying out monthly analysis on the housing complaints
• You are required to have knowledge of housing repairs paired with strong customer service and I.T experience

Qualifications and relevant experience

• You will be an experienced team leader complaints handler, with resilient characteristics who has experience working within social housing
• You will be available to start immediately and happy to commit to a temporary contract

How to Apply?

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