Senior Support Worker / Team Leader

Salary: £26,000 per year

Supported Living Team Leader £21500 neg. Camden + Hackney (mental health and learning disability with young people)

To lead, supervise and direct a multi disciplinary team to deliver consistently high standards of quality care to our residents. To manage effectively both the income and expenditure to realise a substantial business. To demonstrate effective stakeholder management and through health care partnering build lasting relationships with key stakeholders.

Accountabilities:

* To enrich the lives of our residents and relatives at all times through delivering person centred care, ensure engagement in structured day activities, development of Independent Living Skill and move on when appropriate.

* To professionally manage safeguarding issues, liaising with all stakeholders and working at all times to support the individual

* To create and develop strong internal and external relationships that will help strengthen the brand and competitive advantage i.e. relationships with Local Authority, CQC and Primary Care Trust commissioners as a healthcare partner.

* To be the Clinical Lead or manage the Clinical Lead within the home to ensure high quality good practice is delivered consistently and maintained to satisfactory care standards.

* To ensure compliance with all regulatory and company quality requirements through audits, reviews and training.

* To ensure that the home provides high standards of customer care and services in line with company policy, customer expectations, service level agreements and current legislation

* To investigate and resolve customer complaints through effective verbal and written communication

* To lead and manage a team of people across a range of departments.

* To manage the recruitment of new team members into the home and ensure that they are provided with induction, mentoring and ongoing support.

* To effectively manage and control staff costs through effective hour’s management including sickness absence, and annual leave management.

* To carry out complex investigations, disciplinary and grievance hearings for all Supported Living Schemes

Qualifications, Training and Skills:

* LMCA or equivalent Management qualification

* Social Worker Qualification

* People management experience

* Confident and articulate communicator with a proven ability to interpret and explain written and statistical information to a range of audiences

* A strong commitment to delivering exceptional customer service and an ability to quickly establish credibility and build rapport and trust amongst key stakeholders.

* Mental Health and Learning Disability Experience