Client Manager

Salary: £66,000 per year

Hybrid role – 2 days in the office

A fantastic opportunity has arisen for an experienced and dedicated senior account manager / account director to join a global communications consultancy and be responsible for a single retirement client (Turnover circa £1.5m) working on dynamic communications campaigns.

Proactive accountability for all aspects of day-to-day service, quality and standards, stakeholder relationships, consultancy, problem solving & risk mitigation, commercial profitability and growth, for assigned clients.

Role and responsibilities:

Client Delivery:

• Proactively accountable for the whole service and relationship for assigned client, including the quality of all work provided and client satisfaction.
• Senior stakeholder management, consultancy and challenge; including facilitating senior stakeholder meetings, workshops, video conferences and calls.
• Constant collaboration with internal colleagues
• Development and implementation of overarching communication strategy.
• Project and campaign planning and oversight, ensuring alignment to overarching strategy.
• Project-specific accountability and quality (including complex copy accuracy).
• Supporting communication ROI – measurement, learnings, analytics and insights.
• Commercial client profitability, recoverability and growth.
• Problem solving and risk mitigation – client & internal.

Relationships:

• Build strong relationships (internal and external) that enable effective, proactive consulting with the client in relation to their communication challenges and business strategy.
• Become a trusted partner and primary adviser to senior client stakeholders, building a reputation as their ‘go to’ communication expert and encouraging business referrals to wider communication opportunities.
• Mitigate conflicts by proactively seeking outcomes that are acceptable to all stakeholders.

Skills and experience required:

• Consultancy or agency background strongly desired, though will consider in house
• Must have internal comms and pensions / retirement experience
• Demonstrable track record of working directly with senior stakeholders, including Board level executives and having sole responsibility for managing complex client accounts.
• Core consulting skills in communication and project implementation, including: proactivity, questioning, listening and taking a collaborative/partnership approach with clients
• Ability to work under pressure, solve problems and develop workable solutions.
• High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation.
• Confidence to challenge and negotiate with internal and external stakeholders when required.