Client Account Manager

Salary: £42,000 – £54,000 per year

Client Account Manager

Job Type: Full Time

Salary: £42,000 – £54,000 per annum + commission + bonus (OTE – £55/£65k per annum)

Hours: Monday to Friday – 9 am to 5:30 pm

Location: Hybrid

We are working with company who is seeking an exceptional Client Account Manager due to continued business growth. The role is based with a company just outside London with both home and office-based working. Our client is a Managed Service provider with a focus on providing IT Managed Services to clients based in London and the South. Serving a portfolio of clients who operate in the creative industries of Film, Audio/Video, Creative Design, Fashion, Architecture and more.

The Role:

Playing a vital role in day-to-day client management, communication, and escalations, you will use a tried and tested service delivery framework to develop each client’s technology roadmap and provide strategic advice, consultancy and budgeting advice – all aligned with IT standards and best practices. As a Client Account Manager your core focus and responsibility is to build, maintain and nurture client relationships.

With a minimum of three years’ experience selling IT solutions and services to both mid-market and Enterprise clients in the creative sectors/markets operating on the Mac and/or Windows platform, you will have extensive experience of service delivery and account management and be highly organised and accomplished at problem solving being able to build strong rapport and lasting relationships with clients. Creating sales proposals, presenting, and influencing key stakeholders at all levels to close business is second nature to you.

will strive to maintain a thorough knowledge of our business and service offerings, develop and implement strategic plans to grow accounts, manage and strengthen client relationships, identify new business opportunities, and coordinate with internal teams to deliver on client expectations and financial objectives.

Experience Requirements:

* A-Level or equivalent

* 3+ years of experience with business account management and sales development for an IT MSP

* Experience managing large and diverse account portfolios

* Strong customer service and client management skills

* Excellent communication, interpersonal, and negotiation skills

* Proficiency in Microsoft Office, CRM, PSA & RMM software

* Demonstrable experience and general technical knowledge of;

* Apple Mac environments

* Windows environments Networking

* Firewalls and routing devices

* Google Workplace & Microsoft 365

* Backup Platforms

* IT Security & ITIL

* Highly organised and solution-oriented

* Detail-oriented and able to prioritise

* Self-starter and able to work efficiently under pressure

ACM Resourcing Services is acting as an Employment Agency in relation to this vacancy.