Claims Advisor

Salary: £29,311 per year

03113 Motor Claims Tonbridge Salary up to £29,311.

Do you have motor claims experience?

Do you want a hybrid position?

Motor Claims (Fire and Theft)

Tonbridge

Salary up to £29,311.

Permanent

Full time

An experienced first party claims handler with a keen eye for detail and a flair for investigation skills. The key purpose of this role is to deal with fire and theft claims as efficiently as possible, utilising your knowledge to ensure correct indemnity decisions are made. You will be confident in dealing with customers at the telephone and conducting interviews this way in order to establish the bona fides of the claims presented.

Process fire and theft claims in line with existing claims philosophy

Ensure that DPA, TCF and any other regulatory requirements are adhered to

Liaise with internal support team and external suppliers to ensure delivery of excellent customer service

Answer inbound calls from customers and representatives in a professional manner, answering queries, complaints and providing updates on claims

Be able to identify potential third party claims exposure in theft claims, specifically where stolen vehicles may be recovered damaged

Identity suspicious claims and flag them to the Fraud Investigation Team

Ensure that complaints are recorded on the complaints system in an accurate and timely manner

Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPIs and SLAs

Plan and execute strategic initiatives to agreed timelines

Ensure a relevant level of technical understanding with continuous development and learning.

To undertake any individual or team task or activity reasonably requested and in line with the company values

Qualifications

Secondary education or equivalent with demonstrable ability in numeracy skills and written English

Experience

Minimum 12 months experience as a Motor Claims Handler.

Skills

Strong literacy and numeracy skills

Excellent verbal and written communication skills with a polite telephone manner

Capability to vary approach

Tact and assertiveness when dealing with customers who may be distressed or angry

Ability to take on increased ownership and responsibility when necessary

The ability to work individually and proactively, as well as part of a team

What are we looking for?

– Motor Fire and Theft Claims Handler (Hybrid working 3 days in office, 2 days from home) Full time, Salary up to £29,311. We are looking for an experienced first party claims handler with a keen eye for detail and a flair for investigation skills. The key purpose of this role is to deal with fire and theft claims as efficiently as possible, utilising your knowledge to ensure correct indemnity decisions are made. You will be confident in dealing with customers at the telephone and conducting interviews this way in order to establish the bona fides of the claims presented. Experience: Minimum 12 months experience as a Motor Claims Handler. At least: Secondary education or equivalent with demonstrable ability in numeracy skills and written English

What do we offer?

 We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.