Claims Advisor – Health

Salary: £26.4 per hour

Claims Advisor (health scheme)

Our client has an excellent opportunity for an experienced Claims Handler to join their Case Management team assisting with their client’s health care schemes. The key responsibility is to manage incoming calls, sometimes of a complex health nature, to help and guide customers through the claim process.

Key duties:

* Providing excellent customer service to our customers.

* Managing inbound calls from customer who wish to make a claim

* Updating the database with accuracy and attention to detail

* Dealing with claims in the correct manner in accordance with all guidelines.

* Using questioning techniques to decide the best way forward

We are looking for candidates with outstanding communication skills and a real focus on both cost management and customer service. You will be an excellent listener and able to deal with customers with empathy and understanding.

Key skills & knowledge required:

* Previous experience of working as a claims adviser or PI advisor or Insurance or call centre or customer service environment essential

* Ensure customer satisfaction via regular and timely communications with ALL stakeholders

* Ensure information is accurately recorded

* Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint

* Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls

* Adopt an investigatory approach to cases and to ensure that all obstacles are identified and removed where necessary and or appropriate.

* Demonstrates analytical and problem solving skills

* Plans and control activities to meet objectives

* Maintains productive working relationships

* Demonstrate a professional and respectful approach during all interactions whether this be internal or external

* Demonstrate team work ethos

* An interest in healthy lifestyle’s would benefit this role

* A degree in a health related role (psychology, sports therapy, nutrition) would be an advantage

Excellent training and PDP offered.

Salary – £26.4/28k doe

To apply for this role please email an up to date CV. Candidates should be prepared to visit our office in Tewkesbury for a face to face registration meeting (covid secure)

First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers