Change Planner

Reports to:
IT Change Manager

The successful candidate will have the responsibility of planning, vetting and communicating all changes taking place within the LHR BHS.

Accountabilities

To provide effective and efficient management of all requested changes for Baggage services at LHR for all stakeholders through the administration of the Look Ahead Schedule, both short term and long term

Maintain and improve stakeholder communication regarding planned change activities and understanding the requirements and impact of future changes.

Represent and communicate changes through the distribution of the Look Ahead Schedule and by chairing the weekly round table discussion.

Build Reputation with Customers

Providing a central consistent point of contact for all suppliers and stakeholders (internal and external) to engage with regarding changes scheduled or to be scheduled with the LHR BHS

Identify clashes where activities cannot co-exist due to system requirements/impact.

Build a repository of information and work to develop systems and procedures to help improve the service delivered through the reduction in failed/rolled back activities.

Capture, plan and deliver against customer requirements to make modifications to the BHS delivered within LHR through the CCB forum

Identify and report on activities that may compromise a safe working environment within the LHR BHS.

Skills you will need to demonstrate

 The candidate must demonstrate good organisational and planning skills, demonstrate an ability to work to deadlines.
 The candidate must be customer focused & demonstrate initiative to determine the correct people to engage/communicate with.
 Confidence/experience of presenting/chairing meetings/conference calls.
 Ability to learn and adapt to new environments.
 Attention to detail
 Good understanding of Microsoft Office – Excel and Outlook specifically.
 Understanding/Experience of ITIL Change Management
 Document management tooling/process