Call Handler

Salary: £14.98 per hour

Are you looking for temporary work on an ongoing basis?

Would you like the opportunity to gain some experience working for a global insurance business?

If so, then this is a fantastic opportunity to gain some work experience over the next few months – head office is based in Croydon, however, this will be a fully remote. Due to an increase in workload, our client is looking to secure 10 x Motor Assistance please apply a temporary basis, to support the rest of the team during this exceptionally busy period.

As a Customer Service Co-Ordinator your job role will be to provide an efficient and professional response to requests for motor assistance – handling a high volume of inbound calls which vary from a vehicle breakdown on a motorway to a customer calling in if a warning light appears – in all cases, you will need to have confident communication skills to a ensure fast, proactive solution to the caller’s problem.

Hourly Rate: £14.98per hour

Start: Mid-August for 3 to 4 months

Hours: Semi-shift, 35 hours per week, between 7am to 10pm, Monday to Sunday on a rota basis

Please only apply if you can start on 9th or 16th August and can commit for at least 3 months

Interested? Here’s more ….

You will be based within the Motor Operations Team which is a 24/7 shift operation. You will work on an 8-week rolling shift rota, covering 35 hours per week, Monday to Sunday.

* Handle all incoming and outgoing telephone calls in a prompt and courteous manner

* Provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions

* To manage each assistance file to ensure that customers receive the most appropriate service

Is this role for you?

Ideally you will have previous customer service experience, although full training will be provided, however you will need fantastic communication skills along with a strong customer focus. This role will be working from home – IT equipment can be provided if necessary.

* You will need to be a confident communicator – you will be handling 70+ calls per day, so the ability to treat each call professionally, patiently and diplomatically is key!

* Having a natural ability to build rapport with the caller to confirm their ID, specific facts about the problem to turn the call around as quickly as possible whether this be actioning a Technician to attend on site or suggesting an alternative solution.

* The successful candidate will have an enthusiastic and self-motivated attitude.

* Ability to remain calm, even whilst working under pressure.

* Confident IT skills with the ability to learn multiple databases

* GCSE grade C or above, Maths & English

* Full background checking to include credit check and DBS will be carried out for successful candidates

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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