111 and 999 Call Handler

Careers within your local Ambulance Service

Support your local ambulance service. 999 and 111 call handler opportunities

If you havea passion for our NHS, andfantastic customer service skills, one of these rewarding roles could be for you!

Ambulance services across England are a critical part of the NHS, providing expert, fast care to patients across the country. Both 999 and 111 are vital parts of this service, giving urgent support and guidance to patients. As a result of service expansion across England, there are now several exciting Call Handler opportunities for both 999 (Emergency) and 111 (Urgent).

All roles will have a starting salary of at least £24,396 (London £29,074) per annum (additional pay incentives after completion of training, and enhanced rates are available, but these are dependent on location and shift patterns).

Where are roles available?

Bedford, Norwich, Chelmsford, Wakefield, Rotherham, Newcastle, Nottingham, Lincoln, Exeter, Bristol, London (Waterloo, Bow, Barking, Croydon), Otterbourne , Winchester, Bicester, and Milton Keynes

Training and Support for you

A fully accredited training programme will provide you with the skills to use the computer triage system to respond to calls, as well as gaining an understanding of basic anatomy, physiology and recognition of life-threatening conditions, as appropriate.

What roles are available?

999 – Emergency Call Handlers

Emergency Call Handlers are the first point of contact, answering emergency and urgent care calls for people calling the 999 service.

111 – Call Handler (Health Advisor)

As a 111 Call Handler (Health Advisor) you will be the first point of contact with patients, patients’ relatives, healthcare professionals and other callers.

Role Requirements

To be successful in either of these roles, you will need to be able to:

• Demonstrate advanced keyboard skills, while taking calls, logging call information accurately, at speed, across multiple screens while using a headset
• Act in a resilient way, remaining calm and finding solutions to circumstances and sudden events
• Deal compassionately with distressed callers and de-escalate situations to ensure correct and relevant information is obtained
• Provide confirmation of holding a GCSE level 3/NVQ3 or equivalent qualification, in English and Maths or equivalent experience.

Interested?

Learn more and apply