Call Handler

Salary: £26,000 – £26,400 per year

THE COMPANY:

Brewster Partners Professional Support are currently recruiting for an experienced Call Desk Handler to join our client, based in Wakefield. The offices are easily accessible from surrounding areas. The company is well known and is rapidly expanding so there is real opportunity for progression.

THE JOB:

Whitin this role you will be first point of contact for clients who are looking for updates or further information of the service being provided.

This is a full-time permanent role based on site.

Within this role you will be required to:

• File sales paperwork correctly and with relevance daily
• Work closely with the supervisor, escalating relevant issues
• Develop and maintain professional working relationships with customers
• Ability to meet targets and exceed KPI’S
• Answer and redirect telephone calls
• Audit all relevant information on databases
• Communicate with the wider team, ensuring any issues can be rectified in an efficient manner

THE PERSON:

The right candidate will have experience as below:

• Accurate data entry skills with keen eye for detail
• Confident being the first point of contact
• Exceptional customer service and interpersonal skills
• Team player who can work autonomously
• Good administration skills
• Excellent telephone manner
• Good understanding of geography of UK

Previous experience in similar customer engagement roles is required.

THE BENEFITS:

• Salary opportunity of £26,000 – £26,400
• 25 days holidays plus bank holidays
• Medical health Plan
• Pension scheme
• Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out

Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, North West, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please apply.