Call Centre Agents – Telecommunications

Manpower is currently recruiting for Order Management agents on behalf of one of the UK’s leading providers of broadband, mobile and talk services.
This role provides end to end Order Management support during the delivery of products and solutions to a variety of B2B (Business to Business) Customers.

This role is within the Shared Operations Order Management department, and is to manage B2B product delivery to achieve a common business objective. There will be an emphasis on managing Customer interactions and expectations, dealing with jeopardy management scenarios and providing regular and timely updates to progress orders through to completion.

Excellent customer service is essential and technical knowledge / awareness within the telecommunications Industry is preferred.
Tasks include handling Customer calls, working with other departments and suppliers, and updating internal management systems, to agreed success criteria and SLAs.

General skills include excellent customer service, attention to detail, a broad experience of Microsoft applications, excellent telephone manner, taking ownership, staying calm under pressure, and a willingness to take ownership and delivering our Customers needs.

This role is for 40 hours per week, which will be shifts between 08.00 and 18.00, Monday – Friday.

Is this role the perfect match for you? Apply here today!