French Speaking Customer Service Call Centre Operatives (No Sales)
Full job description
Salary: £26,000 per year
On behalf of Amazon in Bardon Hill, Coalville, Quest Employment are recruiting 50 French speaking customer service call centre advisors.
In this role you would offer frontline support to Amazon’s delivery drivers, providing problem resolution, advice and guidance to overcome any issues they face during the course of trying to deliver Customers items within a timely fashion. As a result the position will be heavily telephone based, involving a lot of interaction with delivery drivers out on the road and liaising with the numerous sites operations management teams. The challenges faced can range in complexity, which means that this is not a heavily scripted role. You will need to be able to think on your feet, demonstrate a bias for action and strong sense of urgency, and be able to put people at ease and quickly establish a rapport with a multi-cultural workforce during difficult circumstances.
Supporting delivery associates across the ever-expanding European operation you will need to have strong verbal and written communication skills, and be passionate about getting the right result first time. The environment is fast paced and high energy, and you will be expected to help the business smash targets and continually drive improvement and process optimization.
Full training will be provided, so you do not need to have an indepth knowledge of the Logistics industry. That being said you will need to demonstrate excellent customer obsession and a desire go the extra mile to exceed expectations.
The role itself will work a 5 day/40 hour week, with a fixed shift pattern. The business is 24/7 and as a result it is likely that the position will involve some weekend work. The 3 shifts available are:
08:00 – 16:30
10:00 – 18:30
14:00 – 22:30
It is worth noting however that some flexibility may be required.
Pay:
£26,000 per year basic
£15.28 after 40 hours
£20.33 after 50 hours
Please be aware you would need to be able to attend a please apply 25th or 26th of August and a full interview on September 5th with a start date of 12th September.
If this is a position you would like to be considered for please apply via this website.
If you would like any further information call Quest Employment Leicester and ask for Sam Theedom.