Call Centre Advisor

We have an exciting opportunity for a Call Centre Advisor to join our team based in Bolton. The role is a full time, permanent position offering a Salary: £26,000.

IDH Group is the UK’s largest dental corporate with a network of over 660 practices nationwide. We have over 7500 employees looking after 10 million patients. We believe that our growing ‘Group’ philosophy is the way forward in Dental Care – sharing standards, clinical excellence, increased employee opportunities and better training for all of our dentists

Call Centre Advisor – Role Purpose

Support & assist Operations in the provision of reactive maintenance in order to maintain/develop the building fabric of the estate.

Support & assist Regional Surveyors to ensure company standards are achieved

Call Centre Advisor – Key Responsibilities

This role would suit a graduate of any discipline especially from the property / technical background.

GENERAL

– Assist in the provision of reactive property and equipment maintenance to the organisation

– Management of Regional Planned Preventative Maintenance

– Admin support as directed by the RS

BUDGETARY

– Ensuring identified repairs are undertaken in appropriate timescales for best value for the business

– Manage asset history to identify recurring issues to reduce future expenditure

– Assist RS with admin support as directed in all CAPEX projects and smaller projects

– Continually review regional contractor base to ensure rates across disciplines are accurate for the tasks being undertaken (inc compliance quotes)

– Identify, evaluate & implement process improvement and/or cost reduction opportunities, supporting the delivery of new ways of working across regional colleagues

RELATIONSHIPS

– Liaison with Estates to ensure lease liabilities are met within the agreed SLA’s

– Liaison with SRM to ensure a companywide approach to capital installations

– Liaison with regulatory bodies when directed by the RS (Local Authority, HSE, EHO, Fire Officers, etc.)

H & S

– Ensure required certification is valid and available following any project completed regionally and stored centrally on the appropriate drive

– Implementation and review of H & S related recommendations as necessary via regional surveyors

To apply to join our team as a Call Centre Advisor please click ‘Apply’ below.