Call Centre Advisor

Salary: £27,360 – £31,200 per year

Pyramid8 have some fantastic opportunities for Customer service advisors to join their client in Wakefield (Pontefract).

This is very much a customer service role, no sales involved, but high call volumes and we are looking to speak to highly confident, customer focused candidates that are looking for a new challenge with amazing benefits.

include bonus for hitting KPI’s, loyalty bonus and higher rate of pay for over time and weekends. Saturdays at 1.5 and Sundays x 2.

This role will include a Saturday OR Sunday shift, but this is on a rota basis and will be around 15 over 52 weekends in the year.

The role:

• Inbound and outbound calls
• Dealing with customer queries and updates
• Updating internal CRM system
• Delivery updates
• Contacting customers regarding repeat orders
• KPI to between 100-150 calls

To apply for this role:

• Have a proven track record of working within a customer service role
• Have a proven track record of working to targets
• Be comfortable working within a fast-paced environment
• Be empathetic and confident speaking to vulnerable customers