Call Centre Adviser

Salary: £264,000 per year

Programme Support Adviser / Call Centre Adviser

£20750 to £

Permanent Full Time, various shifts between 8am and 6.30pm

Leeds LS10

Benefits include pro-rata 25 days holiday per year plus Bank Holidays, Holiday transfer – up to 5 days each year, Flexible holiday scheme – purchase or sell up to 5 days of holiday each year, Childcare vouchers – up to £264,000per 4 week period, Free eye tests (and VDU glasses if required), Free Life Insurance benefit (up to £10,000), Personal development scheme, Personal Accident Insurance, Professional qualification sponsorship scheme, Flexi-time – as agreed with Line Manager, Life Assurance Cover of Four Times your Salary, Critical Illness Cover, Hospital Cash Plan

Have you got experience of delivering outstanding customer service in a fast paced environment? Would you like to be part of the journey helping to improve individual’s health and wellbeing? Consider the role of a Call Centre Adviser at our growing training provider!

Our awarding winning training organisation provide high impact lifestyle and wellbeing programmes that help people improve their health. We deliver our services in the heart of communities, working with local public, private and voluntary partners to achieve our goals. We address individual needs and maximise outcomes through fun and interactive interventions that are evidence based and outcome driven.

As a Call Centre Adviser you will be the first point of contact for our clients participants who are referred to our preventative health services. You would be helping participants over the telephone to book and register them for appointments. As a Call Centre Adviser you would play a pivotal role in assessing the eligibility and suitability of participant referrals to our services and triaging them accordingly.

• To deliver consistently high levels of customer service when communicating with participants on inbound and outbound calls.
• Booking participants on to relevant preventative health services, rearranging participant attendance and actively seeking re-engagement should participants fail to attend scheduled sessions.
• Ensuring information provided on all calls is accurate and relevant systems are promptly responded to.
• Rectify any inaccuracies that have been inputted on the CRM system in a data cleanse activity.

Required skills and experience:

• of working effectively within an office based customer service or sales environment.
• Demonstrable experience of delivering high quality customer service
• Experience of working in a fast paced, target orientated environment.
• Strong verbal communication skills and good influencing skills.
• A minimum of 5 GCSE’s (grade A-C, including Maths) or equivalent.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification) OR achievement of a Level 2 in Literacy Assessment at interview stage.

Desirable skills and experience:

• of working in a call centre environment
• Fluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek (dependant on which service the Programme Support Adviser is supporting)

To apply for the role of Programme Support Adviser / Call Centre Adviser please email your cv to 

Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and welfare to work sectors nationally. We are committed to giving full free pre-interview advice and guidance right throughout the interview process.