Business Development Director

Business Development Director

Home Based and Mobile Working across CCM sites

£80k – £120k depending on experience + Company Car or 10% Car Allowance + up to 20% Bonus & benefits

Do you have a proven track record working within business development, sales and growth of client contracts?

Are you from a contact centre / customer management / outsourcing background?

About the role:

We are currently looking to recruit an experienced Business Development Director to join our Customer Management senior team. The role of the Business Development Director is a senior position and will report into both the Partnership Director and the Director of Business Development and will be primarily responsible for business growth within a cluster of named existing client accounts

About Capita | Customer Management

Capita Customer Management is part of Capita plc, the UK’s leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We provide first-class customer services for other organisations and companies by phone, email, web and more. Our contact centres are home to thousands of customer service advisors, sales colleagues, collections agents and back office processing staff. With more than 14,500 colleagues across 19 contact centres in the UK, India, Poland and South Africa, we manage customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill

What you will do:

* The annual divisional growth in contribution of 10% pa is the benchmark which requires the creation of a sophisticated, urgent and sales focussed culture
* Business Development Directors play the critical role of driving revenue growth in Capita Customer Management services by prescriptively matching and positioning the right solutions for a customer
* This role is a target driven services business development role, which involves face-to-face solution selling with Executive level contacts with existing customers
* The role ensures high levels of customer advocacy by providing thought leadership and transformational solution approaches
* You will position the unique value proposition of Capita Customer Management Services and will leverage their knowledge of their customer’s business strategy and objectives, the knowledge of broad Capita capabilities, and project / program delivery best practices
* For major pursuits in their assigned accounts, the BDD will secure appropriate involvement and lead the activity of solution architects and bid managers. In the case of Group led pursuits, participate in, and bring deep knowledge of the account to the bid team
* You will also be expected to role model to use of Capita Customer Management Customer Success and Sales Methodology to deliver reliable and predictable sales performance
* You will be accountable for creating and running your own sales pipeline to deliver new business growth targets within their nominated accounts by pro-actively and adaptively applying strategic business development and relationship management acumen

Your experience will include:

* Candidates must have personally demonstrated prescriptive solution selling experience, including developing account strategies, providing strong leadership and hands-on participation in strategic engagements
* Degree Qualified – MBA is a plus
* Customer Management solution sales experience with a proven record of regularly exceeding challenging growth targets
* Experience growing accounts with large projects pursuits (£10M+ TCV)
* Demonstrated ability to initiate and maintain strong, trusting relationships with both technical and line of business executives
* Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member
* Experience negotiating large contracts, working through conflicts and facilitating joint legal conversations
* Track record of selling targeted engagements that will underpin Capita’s ‘Customer Management Transformation’ Strategy
* Excellent executive presence with strong written and verbal communication skills
* Excellent analytical & problem solving skills
* Ability to travel approximately 50% depending on account portfolio
What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day’s holiday rising to 27, company car or car allowance, bonus, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle.

What we hope you will do next:

Help us find out more about you by completing our short application process – click.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership

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