Branch Manager (Registered Manager)

Registered Branch Manager (2 branches)

Brighton & Hove and Littlehampton

Salary: £42,000 – £48,000per annum

This is an exciting opportunity for an experienced Registered Branch Manager to join one of the industry leading Health and Social Care companies, covering the branches in Brighton & Hove and Littlehampton.

Main Functions of the Position

Overall responsibility for the success of the branches in respect of budgets, targets, key performance indicators, staffing, quality, security of contracts, delivery of service, development of new business and profitability.
Fully responsible for ensuring branch operations meet and exceed customer expectations.
To be the Registered Manager for the purposes of the Care Quality Commission or equivalent.
The Registered Manager is responsible for all aspects of business and operational performance including but not limited to the following:

Business and Operational Performance

Managing branch costs in line with annual budgets and forecasts.
Responsible for branch Health & Safety, and Risk Assessment.
Ensuring an adequate out-of-hours service is maintained.
Ensuring adherence to company policies and procedures.
Inspiring and leading the team to deliver high levels of customer satisfaction.
Handling all customer complaints in line with the complaints procedure and in a timely manner.

Business Development

Developing business plans to deliver financial targets in conjunction with Business Manager.
Develop business plans to deliver effective competitive advantage and sustainable growth.
Undertaking visits to prospective new clients and existing clients to grow the business.
Proactively identify and develop new business sources.
Maintain the profile of the company by attending meetings in the local social care environment.
Prepare strategies for increasing private patient, enablement, dementia and rapid response in order to increase business potential and overall profit.

Quality Management

Achieve and maintain an acceptable quality standard as determined by internal and external audits, and monitor these standards to achieve consistent quality in line with company values, and to protect and develop the company brand.
Ensure full compliance with the company recruitment process, lined to the on-line Criminal Records Bureau process.
Manage and record all complaints and compliments.
Ensure all activities and incident reporting is fully compliant with Health & Safety policies and procedures.
Maintain contact with existing clients to ensure that high levels of care are being received.
Manage and oversee a high standard of client care by ensuring that branch staff match carers to client requirements.
Ensure all Category 3 complaints are acted upon promptly and in line with current guidelines.
Conduct introductory visits for new clients in line with the requirements of the National Care Standards and quality systems.

People Management

Responsible for the management of direct reports, including training, development, supervision, conduct and performance, discipline and grievances, motivation and mentoring, and appraisal.
Maintain agreed staffing levels within the branch by minimising turnover and ensuring effective recruitment, selection and induction of appropriately knowledgeable, capable and qualified staff in line with company recruitment policies and procedures.
Provide effective leadership to staff to ensure high levels of performance and employee engagement.
Manage the development of the team to ensure ‘right people, right skills, and right place’.
Develop and maintain effective and appropriate communications with direct reports, peers and line manager. Ensure information is cascaded appropriately at all times.
Work with Business Manager with regards to any/all TUPE situations and consultations.

Qualifications & Experience

Essential

Graduate or NVQ Level 4 or Registered Manager’s Award or equivalent.
Experience of managing teams.
Proven people management skills and experience.
Computer literacy, Excel, Word, Powerpoint, e-mail etc.
Excellent understanding of English language both written and spoken.
Competent level of financial awareness and ability to understand and react to budget analysis.