Billing Specialist – 12 Month FTC

Salary: £42,010 per year

Billing Specialist – 12 month FTC
* United Kingdom, England, United Kingdom
* Employees can work remotely
* Location: Milton Keynes
Please note that you will need to be able to travel to one of our offices in the following locations: Milton Keynes, London or Telford.
This is a 12 month fixed term contract.
We’re changing it up
We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.
A rewarding career
We’re passionate about our work and we’re passionate about our people too. With a salary of up to £42,009.6 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.
How can you change it up?
We are looking for a Billing Specialist who will have experience of handling complex billing in a fast-paced environment and being able to liaise with customer and stakeholders across the business. We are currently at a turning point, where we need to update and automate our billing process to meet the increasing needs of the business and we are looking for someone who can lead this transformation. You will be working closely with our Systems Team to assist with the development of automated billing, helping them to understand the requirements of our customers and checking the accuracy of their outputs.
This role encompasses two key areas, firstly, overseeing the day to day running of our billing process including ensuring that our customers receive accurate and timely bills, and that new customers are onboarded efficiently. Secondly, overhauling the processes around billing and ensuring that we have automated systems in place that work for the long term as the business continues to expand. Some of your day-to-day responsibilities will include:
* Working with our Systems Team to develop our SalesForce software to ensure it is configured to best suit our needs and ensure customer and billing information is entered accurately and timely
* Being responsible for preparing sales invoices until such time as the billing process is fully automated and sending them to CityFibre’s customers
* Working with our Commercial and Legal Teams to bill large one-off contracts at the right time and in line with contract terms
* Being a part of the customer onboarding process including meeting with customers to manage their expectations and to discuss their requirements, to ensure billing processes remain robust and sustainable
* Liaising with customers as to how invoices are to be raised and ensuring that invoices can be matched to customer POs, raking responsibility of customer queries and any issues that arise regarding billing
* Managing intercompany billing and raising bills between our subsidiaries
What will you bring to the role?
We are looking for an experienced individual coming from a billing background, ideally in a telecommunications or utilities background. It is also desirable that you have experience with automating manual processes. It is essential that you have excellent knowledge of Excel, including things such as pivot table and Vlookup.
It is desirable that you have experience in the following:
* Salesforce
* Sending complex multi-line invoices to a range of customers
* Process Improvement
* Working in a high-growth company
Our unique culture
We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way – our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.
Ready to start changing it up? Join the CityFibre family today
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Qualifications
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Additional Information
CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.