Audio Visual Technical Helpdesk Support Specialist

Salary: £651.6 – £652.8 per day

Brief Overview of the Role:

Responsible for 1st and 2nd line technical support and the direction of helpdesk function for audio-visual equipment for various job sites and the proactive management of updating collaboration technologies, and applications from IT backgrounds will also be considered. The role will be office-based (Maidenhead) and is open to UK residents with the right to work in the UK and any visas required already in place. Sponsorship cannot be offered.

Accountabilities Include:

Knowledge & Key Skills

· RMA management and report management

· Drive implementation and usage of ConnectWise

· Call logging / ticketing / 1st and 2nd line support within their SLA

· Providing phone/email tech support

· Engaging with third-party support where required

· Creation and record keeping of technical knowledge articles

· Reporting – new reporting options

· IMS and Quality Policy awareness and development

· Making sure the Service Department is clean, tidy, and acting on any H&S issues

· Management of service stock

Essential:

· 2 years audio-visual experience – installation/onsite/tech support

· Effective communication skills at all levels especially client-facing

· Good numeracy and written skills

· CRM experience

· Must be well organised with the ability to prioritise workload effectively while dealing with clients pro-actively

· Quick response to service desk tickets

· Able to work individually and as part of a team

· Good timekeeping and dressed accordingly for the job in hand

· Fully compliant with The Health and Safety at work act 1974

· MS Office

· Intermediate Excel

· A desire to learn and improve skills and knowledge

· Fast learner, energetic, enthusiastic

Desirable:

· CTS

· MS 700