Assistant Manager (Customer Service Manager)

The Argos retail management environment is now the smartest place to develop the next phase of your career. If you’re already proving your value in retail management – when you join us, at whatever level, the first thing you’ll see is the path ahead of you…

The Role

As an Argos Customer Service Manager you are very much the ‘face’ of the business – owning the entire customer experience and promoting a culture within store that ensures the customer is at the heart of everything we do. You’ll be working as part of a management team of three – taking the role of an Assistant Manager, deputising for the Store Manager and taking responsibility for our front of house functions.

You’ll be responsible for managing a team of approximately 10 people, in a store with a turnover of up to £4 million. This is one of our smaller stores and offers fantastic career progression for those wishing to take on the challenge of managing a larger team in a bigger store.

You’ll deliver exceptional customer service through taking ownership of the sales floor and being the main point of escalation for customers with issues and complaints. You will highlight problem areas and make recommendations for improvements, whilst monitoring competitor activity and taking action where necessary.

You’ll be responsible for the management of the Customer Advisors – leading and developing your team into a highly efficient, customer-focused unit. Driving sales through implementing promotional activity, additional sales opportunities and analysing customer service data, you’ll be a key player in our continuing success.

The Person

To succeed in this role you will need to have a minimum 1 years experience of managing a team, dealing with customers on a face to face basis. This might have been as a Store Manager, Assistant Manager or even a retail supervisor. You’ll possess excellent interpersonal skills and a flair for great service and leading by example. An inspirational leader, who takes pride in developing your team to their full potential – you are logical, passionate and determined in your approach to developing best practice.

The Business

While the current financial climate is clearly challenging and likely to remain so for the foreseeable future, Argos remains in a position of operational and financial strength which will continue to sustain our competitive advantage in the market place.

With an Argos catalogue in over 70% of UK homes, and an Argos store within 10 miles of every UK household, you will be working for the UK’s most famous catalogue retailer.

With 80% of our recruitment being done internally you can be sure that your career will be growing along with our business.