Aftersales and Sales Process Executive

Job Description:
This is an exciting opportunity within our Oxford Audi retailer.

As part of Ridgeway’s drive to improve our sales we are starting a new project to review our aftersales & sales process.

This will involve listening to and reviewing aftersales & sales calls into the business as a means of improving our overall lead management. This is a new and high profile position that is being sponsored at a board level and will be at the very heart of sales going forward.

Person spec

You need to have excellent listening skills and able to enter data in an accurate and timely fashion. You will need to be a self-starter with an ability to work methodically and to a defined process. Needs to be motivated to listen to and accurately assess calls to help the business improve.

Essential ability to use spreadsheets and an attention to detail for the data entry. Have worked in a customer service role in the past to understand the importance of the phone and what makes for good and not so good service.

Useful to have knowledge of Ridgeway CRM and DMS systems and how to search for data.

As this is a new role it would be useful to able to follow a process but also have the skills to question the process by way of finding improvements to create new efficiencies and come up with ideas for meaningful reports for management.

***Strictly no agencies****

Skills and Experience Requirements:
Proficient in the use of Excel essential
Previous experience in a customer service role essential

Company Information:
In 2014 Audi achieved best ever worldwide sales of 1,741,100 cars, a 10.5 per cent improvement over 2013. Sales in the UK increased by 11.8 per cent year-on-year to 158,987 cars. To maintain this strong performance the brand plans to invest around 24 billion between now and 2019, 70 per cent of which will be channelled into new model development and innovative technologies. Audi lives up to its corporate responsibility and has strategically established the principle of sustainability for its products and processes. The long-term goal is CO2-neutral mobility. This philosophy also applies to the brands sports car racing activities, in which Audi made history in 2012 by winning the Le Mans 24-hour race using pioneering hybrid diesel technology in the R18 e-tron quattro. It went on to repeat the performance in the 2013 and 2014 races, taking the total number of Audi victories there to 13.

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