Aftermarket Sales Manager

Salary: £42,000 – £54,000 per year

Aftermarket Sales Manager

Doncaster

£depend on experience

Mon-Fri 8am ish – 5.30 ish (or between those hours)

We have an opportunity for an Aftermarket Sales Manager to manage the sales team, consisting of c15 members of staff in order to maximise sales opportunities. Through effective use of the CRM system, the role will involve the management of the sales pipeline and key deliverables will be increased revenues, profitability with a focus on excellent customer service. The Aftermarket Sales Manager will work with the team to develop strategic plans and tactical and to develop positive relationships.

Job Description:

Main Duties:

* To lead, motivate and develop the Sales team to ensure individual team members are able to deliver growth through solutions, excellent customer service and account management whilst utilising effective performance management tools.

* Coach the team to deliver high quality customer service and develop strong customer relationships with key accounts by establishing and maintaining regular communication at the necessary level to ensure the business has the best opportunity to continually improve customer loyalty.

* Develop employee engagement throughout the business unit(s), ensuring high quality, two-way communication with all colleagues.

* Ensure full compliance with health, safety and environment and quality regulations

* Work with other business units to ensure we have the capacity and capability within the business to support future requirements.

Skill, Education & Experience

* Sales leadership excellence

* A high standard of interpersonal skills displaying the confidence to empower and develop the potential of staff

* Strong risk and change management skills

* Good levels of numeracy/literacy

* PC literate

* Adept in Customer facing situations with the ability to negotiate

* Understanding of technical solutions sales

* Critical thinking outlook with an eye for revenue opportunities

* Experienced in account management

* Excellent commercial background

* Experience of full P & L responsibility

* Possess a current driving licence

Accountability

* Development of sales and marketing plans and team capabilities around upselling and value creation.

* Adherence to process is key to managing the sales pipeline, from opportunity to closure driving robust forecasting within short & long term operating plans. Manage problem and complaint resolution, providing solutions that improve customer loyalty

* Manage key result areas that provide parts and service profitability; parts sold over the counter, parts through service, labour and contract sales

* Accountable for parts & service revenues and gross profit to meet or exceed budget.

* Drive participation & conversion rates across framework agreements, customer satisfaction measures, customer disputes, sales pipeline KPIs, staff performance reviews (1-2-1’s), health and safety, expense management, account and sales plans.

* Achieve targets across a number of disciplines including parts & service revenues

* Contribute additional revenues through growth through solutions, integrated services and or framework agreements.