After Sales Technical Support Coordinator

Salary: £30,000 – £38,400 per year

This newly created role of After Sales Technical Support Coordinator is a great opportunity for a talented person to make their own as you will be joining a growing and successful business near Haverhill.

As the After Sales Technical Support Coordinator you will be the first point of contact for all technical, service, repair and maintenance calls to resolve customer issues. Managing a successful aftersales service your varied tasks range from technical support, aftersales order processing, customer contact to facilitate engineers to carry out the remedial work, procurement of spares to stock management, component despatch and much more.

The role of After Sales Technical Support Coordinator will be varied:

* After Sales Coordination: With 10,000’s high quality product installations out in the market, you will be responding to customer queries, providing technical support, proactively ensuring service / maintenance contracts are in place, engineers are arranged, and the issue resolved on time.

* Technical Support: Following internal technical product training, you will become proficient on their range of products, then using your technical engineering knowledge, provide a fault-finding diagnosis service and facilitate the technical solution.

* Procurement: You will be placing component and spares stock orders, ensuring they arrive, update the stock control system, track spares and component usage to give optimum availability as well as despatching parts as required.

* Commercial: Generate costings and invoices as appropriate against service, warranty and maintenance contracts, upselling if possible so having a strong commercial understanding is essential

* Administration: All aftersales enquiries and job files will pass through your hands, so accurate and timely administrative support is essential. You will update the CRM (Customer Relationship Management) system and bring a friendly control to the aftersales business processes

After Sales Technical Support Coordinator experience needed:

* You should have 2 – 3 years’ experience working in an engineering manufacturing operations environment demonstrating the drive to get things done, with outstanding organisational skills, high attention to detail, customer focussed, professional and results orientated

* Ideally you will have an electrical, mechanical or electronic qualification, be tech savvy, able to question effectively to understand the issue and then resolve

* You will be a tenacious team player who can bring together all the administration for aftersales, spares/component purchasing and technical support to deliver efficient solutions

* Commercially astute with a great telephone presence and previous experience in a business to business aftersales /sales administration role in an ISO:9001:2015 environment

* Reporting to the Managing Director you will add value to the team, be a great relationship builder who can deliver results

* IT literate with good M/S Outlook, Word and Excel skills and ideally working knowledge of ERP/MRP systems – ideally Pegasus, plus knowledge of CRM systems would be perfect

About the company: This is a privately owned, successful and growing, friendly, engineering manufacturing business turning over £3.4M with a relaxed and fun working atmosphere. Your own transport is required due to the beautiful rural office location

Up for the opportunity? They are actively interviewing and ready to hire, so send your CV through using the links provided or contact Deborah

Salary and benefits: £30,000 – £38,400 d.o.e., 3% Pension contribution, Healthcare after 6 months, 25 days holiday + bank holidays.

Commutable from: Bury St Edmunds | Cambridge | Dunmow | Halstead | Haverhill | Linton | Newmarket | Saffron Walden | Sudbury and surrounding areas

Opportunity to work with: Sales | After Sales Service | Administration | Engineering | Customers | Procurement | Stock management | Commercial | Manufacturing

Similar titles: After Sales Administrator | Technical Support | Technical Customer Services | Aftersales Coordinator |

You must be eligible to work in the UK to apply for this role.

Estrata Recruitment (DB Recruitment Solutions Ltd) is acting as an Employment Agency in relation to this permanent vacancy. We are committed to equal opportunity and diversity. We will hold and use your data for recruitment purposes and in accordance with our privacy policy, a copy of which is available on our Estrata Recruitment website