After-Sales Administrator

After-Sales Administrator Hull Full-Time | Permanent £31,200 – £33,600 We are currently recruiting on behalf of a well-established and growing manufacturing business in Hull that is looking to appoint an organised and customer-focused After-Sales Administrator to join their team. This is a fantastic opportunity for someone who enjoys problem-solving, delivering excellent customer service, and working in a fast-paced environment within the manufacturing sector.

The Role : As an After-Sales Administrator, you will play a key role in supporting customers once orders have been completed, ensuring any queries, service requests, or product issues are handled efficiently and professionally. Key

Responsibilities : Managing after-sales enquiries via phone and email Coordinating customer support requests and resolving issues promptly Processing returns, replacements, and warranty claims Liaising with production, logistics, suppliers, and engineers where required Updating customer records and maintaining accurate system information Supporting order tracking and delivery queries Providing excellent customer service throughout the customer journey The Ideal Candidate: Previous

experience within administration, customer service, or after-sales support

Experience working within manufacturing, engineering, or a product-based environment is advantageous Strong communication and organisational

skills Confident using Microsoft Office and internal systems/CRMs Ability to prioritise workload and work well under pressure A proactive and positive approach to customer care What’s on Offer: Salary of £31,200 – £33,600 Supportive and friendly team environment Ongoing training and development Career progression opportunities Monday to Friday working hours This is an excellent opportunity to join a successful manufacturing business where you can build a long-term career within a supportive and growing team.