Administrator

Salary: £26,000 per year

We are an award winning, market leading telecoms company, providing local businesses with bespoke telecoms solutions. We are going through an exciting period of growth and looking for new team members to look after our business customers across Devon, Cornwall, Somerset and Dorset

Our Sales Administrators are a motivated and enthusiastic team, and we are looking for like-minded people who are outgoing and thrive within a fast paced environment.

As a Sales Administrator you will have an excellent telephone manner with a focus on internal and customer support. Communication, and interpersonal skills are high on the agenda, along with the ability to effectively organise workload to meet deadlines whilst having the flexibility to address more urgent matters when required.

Responsibilities include:

• Providing full administrative support for our sales team, maximising their selling time
• Receiving sales orders and processing via BT Systems in a timely manner
• Validating sales orders and quotations to ensure they meet BT’s set criteria for processing.
• Communicating internally with the BT back office departments to confirm orders are processed correctly to their set criteria and lead times / customer delivery is as expected.
• Communicating lead times and delivery to customers.
• Responding promptly to telephone and email enquiries.
• Handling any customer queries with a diligent and pleasant nature.
• Ensure all activity is customer focused and proactive.
• Have the ability to effectively organise your workload to meet deadlines whilst having the flexibility to address more urgent matters when required.

Benefits include:

• Permanent, full time contract with a Salary: £26,000per year.
• Generous £150 monthly bonus.
• An exciting role with future progression opportunities.
• 20 days holiday + bank holidays.
• Monday to Friday working hours, 08:30-17:30 – no evenings or weekend work.
• Job security working for an essential service.
• Refer a friend scheme.
• Full training and continued support.

We are looking for someone who is:

• Excellent telephone manner, polite and confident.
• Good IT Skills Excel/Word/Outlook
• Organised and high level of attention to detail.
• Works well within a team.
• Agile and able to easily multi-task
• Calm and methodical when dealing with issues

A bit about us:

•  We provide expert knowledge of BT’s products and services together with local understanding – right on our customers doorstep. We’re already helping lots of businesses in the area to get better connected, and we’d really like to help more.
• We are a local medium sized business with the branding, innovation, products and backing of the UK’s leading telecoms brand. So you get a corporate brand and a close knit team all in one.
• We are a creative, aspirational team working together to supply telecoms solutions bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do attitude balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.