Administrator

Salary: £26,000 per year

03091 Legal Admin Tonbridge Kent TN9 1PP £20,000 p

We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We Salary: £26,000premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot. 

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary. 

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre. 

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.

This working for a well respected insurance company

DUTIES AND RESPONSIBILITIES:

Assist team members with administrative support functions, including but not limited to:

Dealing with incoming email and other communications across the team.

Setting, monitoring and actioning tasks. 

Handling incoming and outgoing payments. 

Opening and closing claim files.

Preparation of instructions to panel solicitors.

Taking and redirecting calls from policyholders.

Ensure that complaints are recorded on the complaints system in an accurate and timely manner. 

Pass all audits at 95% or above

Provide excellent customer service 

Develop organisational and time management skills 

Be self-motivated to work independently, managing your time and prioritising your workload appropriately.

Deliver world class service under the guidance of The company 

Plan and execute strategic initiatives to agreed timelines.

Drive, develop, monitor and train yourself to perform at the best of your abilities.

To undertake any individual or team task or activity reasonably requested and in line with the company values

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IDEAL EXPERIENCE:

Excellent verbal and written communication skills with a polite telephone manner

Capability to vary approach 

Tact and assertiveness when dealing with Clients who may be distressed or angry

Motivate as well as the peers

Ability to take on increased ownership and responsibility when necessary 

The ability to work individually and proactively, as well as part of a team

Drive / motivation 

Ability to undertake and embrace new tasks/roles as required

Helpfulness and a passion for customer service

High energy levels

Positive approach

Team player

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence & a professional attitude

Experience / knowledge 

Prior experience of working in an insurance industry role useful but not required

Qualifications

Secondary education or equivalent with demonstrable ability in numeracy skills and written English

£26,000 per year