Administrator

Salary: £26,000 – £35,100 per year

We take the wellbeing of our staff and stakeholders seriously. During the Covid-19 pandemic, Chubb continues to ensure that our customer premises, assets and people remain safe and secure. Every Chubb employee will work within government guidelines to minimise interaction and maintain social distancing, on our own premises and beyond. To that end, our talent acquisition team and hiring managers will utilise phone and video interviewing to ensure candidates remain safe whilst receiving the best possible interview experience.

Chubb Fire & Security now has an opportunity for an Administrator to join the team in our Romford (RM3 8UF) branch. The main goal of this role is to support the Service Operations Manager, helping to provide the best customer service possible. You will provide administrative support to ensure the smooth and effective running of the branch

This role is initially offered on a 12-month fixed term contract basis. There may be longer term opportunities available.

What will I be doing as an Administrator?

Support the Operations Manager with service planning and management of work in progress
Raise customer call out for urgent repairs
Maintain customer job files, ensuring that all necessary information is accurately recorded, using JD Edwards
Close down work orders in the system and process contract terminations
Communicate with Customers, Engineers and the Customer Service Centre to book in service calls
Order equipment for service, as well as ordering uniforms and PPE
Take calls from Customers, Engineers and other internal departments to assist in the resolution of any issues or concerns
To be successful in this role you will:

Possess previous administration or customer service experience, ideally from a service / engineering background
Have exceptional customer service skills
Be experienced in working with customer disputes
Have a high level of IT literacy, especially Microsoft Word and Excel.
Be proactive and have the ability to pick new things up quickly
What can we offer you?

Competitive salary
24 days holidays plus bank holidays
Generous pension scheme
Employee scholarship scheme
Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
More about us:

Creating solutions for people and our planet, our company values are our absolutes – RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work and win together, while never compromising our values.

Chubb Fire & Security (a Carrier Company) is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.

We welcome applications from talented Branch Administrators, Administrators, Service Administrators, Business Support Administrators, Customer Service Administrators, Office Administrators, Install Administrators, Operations Administrators and Installations Administrators who live within a commutable distance of Romford, Harold Hill, Brentwood, Cranham, Upminster, Dagenham, Havering Park, Noak Hill, South Weald or Great Warley.

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