Administrator

Immediate Start, Ongoing Role, Based in Waterbeach

My client based in Waterbeach, Cambridge, are looking for a Team Administrator to join their busy Transport team as soon as possible. The main function of this role will be to deliver administration support to the busy team and customer service to customers when processing customer requests/queries. Within this job you will have the opportunity to be involved within varied areas of the business and your support will be vital to the team.

Your daily responsibilities will include;
Ensure that excellent levels of customer service and service delivery are maintained and exceeded.
Answering high volumes of calls within agreed targets for each contract
Provide accurate department cost records using chosen software and report to Manager at end of each week
Process calls, e-mail, fax and web requests
Job ownership of all processed requests through to completion. This will include progress chasing and liaison with client and on site staff
Completion of all shift responsibilities and running of daily/weekly/monthly reports
Ability and confidence to demonstrate system and daily responsibilities to existing and new clients
General administration tasks
Escalating customer queries/issues/complaints as appropriate
Adhere to company policy and procedures
Provide regular management information reports as and when required
Attend meetings, training days and site visits as and when required Involvement in training new starters.
My client is looking for someone who can start immediately and commit to this job on an on-going basis. You will need to have proven administration experience and demonstrate an ability to deliver outstanding customer service. You should be confident, well presented, articulate and a team player. You should be dedicated and hardworking and have great attention to detail.

You should also have the following skills:
Proficient typing speed
Excellent telephone and face to face communication skills
The ability to communicate effectively with a variety of stakeholders
Excellent organisational skills, able to effectively prioritise and multi-task
Customer focused and orientated
Driven to achieve results
Excellent problem solver capable of using own initiative
Excellent team player
Environmental awareness

This is a full time role working 8-5pm with 30 minutes for lunch. It is on-going paying an excellent £15.6 per hour + holiday. There is onsite parking.

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