Administrator

Are you a proactive, organised individual with the skills and experience to work to deadlines and provide exceptional client service.
The Co-operative Group is changing; our new Group Purpose: “Championing a better way of doing business for you and your communities” represents a return to our roots; a turnaround that will see our business re-focus on its founding principles, and through commercial success, create real value & benefits for our customers and the communities in which we operate.

As part of The Co-operative Group, The Co-operative Legal Services is supporting this change by offering an innovative approach to legal services that ensures we put the customer at the heart of everything we do. Already established as one of the UK’s largest consumer law businesses, we have ambitious plans to realise our vision of becoming the most trusted legal services provider. We will achieve this goal by being efficient, commercial and professional, whilst always staying true to our co-operative values of openness, honesty and integrity.

Our Probate practice is one of the largest providers of Probate in the UK. Our experienced teams handle estate administration for customers, expertly assisting people during the most difficult time of their lives. With such a strong foundation already in place, we see a fantastic opportunity to grow the operation significantly and become market leaders: admired and trusted for the quality and value of our products.

To drive this business goal we are looking for organised and proactive individuals to help support our Case Managers in progressing our Probate cases. You will interact with customers on a daily basis so customer focus will be key in delivering your objectives. You will also have the opportunity to learn more about the probate process and develop your skills and experience with a view to a career within legal services.

The key areas of focus for the role will include:

Working effectively from a task list on a daily basis to progress cases and be able to update customers regularly as to the status of their case
Liaising with customers and third party organisations (e.g. financial institutions and utility companies) to gather information essential to the progression of cases
Dealing empathetically and professionally with customer to ensure the highest degree of customer service
Maintain case documentation using our in-house case management system to ensure information is accurate and accessible when required

You will need to be able to demonstrate excellent administrative skills and the ability to work to tight deadlines and manage a varied work load. A proven track record of delivering outstanding customer service is essential as is the ability to work proactively and without supervisions.

Sound knowledge of administrative work associated with Probate and Estate Administration and/or a background in or knowledge of taxation and accountancy would be an advantage.

In return for your hard work and commitment, we’ll offer you a competitive salary and extensive benefits package, as well as structured career development and support with training and study for your chosen career path. So if you have an affinity with our co-operative values, and you’re looking for a career within a company that has people at the heart of its strategy, this is the opportunity you’ve been waiting for…