Administrative Support Officer

Salary: £26,000 per year

Role Administrative Support Officer

Contract Temporary

Grade L4

Pay 10.83

Connect2Luton are excited to recruit an Administrative Support Officer on behalf of Luton Borough Council within their Population Wellbeing department!

As an Administrative Support Officer, you will responsible to provide a comprehensive and administrative support service for managers and staff across ASC.

About the Role

Provide administrative support to ASC managers and staff including dealing with enquiries, telephone calls, reception duties, contacts with service users and other LBC departments, taking a proactive, customer focus approach to achieving good outcomes for service users and their carers.
Process invoices, ordering and other budgetary tasks for authorisation to maintain the financial operations of the service including banking payroll and maintaining appropriate financial records. Liaise with other LBC departments to ensure timely and efficient financial administrative processes.
Under the direction of managers, maintain and collate management information to monitor and meet team and service quality and performance standards. Assist managers in analysing and interrogating performance reporting and exception reports. Assist with audits of ASC work for managers. Monitor complaints received by the service under the complaints procedure and ensure compliance with deadlines in responding
Assist ASC staff in arranging meetings and co-ordinating arrangements for attendance. To attend meetings where required, taking minutes at these meetings and distributing them as directed. Prepare and finalise all relevant paperwork requirements for meetings.
Support the service by inputting and ensuring the integrity of ASC and Corporate recording systems, identifying any discrepancies that should be brought to a manager’s attention and contributing to improving existing ASC systems and procedures. To carry out all administrative functions that support and maintains the smooth operation of the service from first contact to completion of involvement.
Assist and support managers in the recruitment of staff by co-ordinating interview arrangements and following up administrative HR processes that may be required. To also support managers in HR requirements for staff employed by ASC.
Provide business and administrative support to ASC, including managers and staff, to ensure the effective performance and delivery of service priorities.

About you

Able to travel between 3 locations
Demonstrate experience of providing administrative support and competence in the use of IT systems, Word and Excel spreadsheet packages, administrative procedures, including experience of collating data to monitor performance and quality,
Demonstrate experience of financial administration and use of computer based financial recording systems
Demonstrate a good standard of written and oral communication skills. This post will involve liaison with team managers, fieldwork staff, colleagues in the department, members of the public and external agencies.
Ability to work flexibly to service demands and cope with conflicting pressures.
Time management skills with an ability to work on your own initiative to meet given deadlines.
Undertake accurate records of meetings maintain work related records, note taking and preparation of minutes
Able to telephone and receive calls or other means of communication from service users and professional and to gather and record information accurately and effectively.
Able to self organise and prioritise workload for completion within given time scales.
Able to work flexibly and as an effective team member to contribute to ASC services
RSA 2 or WP Level 2 or equivalent experience
It/MIS Systems, WP and spreadsheet packages, administrative procedures, including using database

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract and interim roles at the Council.

Our heritage and being local government owned means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.